Missed messages
When chats live on personal phones, customers wait — or never get an answer at all.
Wappx for Support
Faster, friendlier support on the app your customers use
Customers prefer WhatsApp to waiting on a phone line. Wappx gives your support team a shared inbox with clear ownership, internal notes and an AI assistant that answers the easy questions any time of day.
The problem
Sound familiar?
Same questions all day
“Where is my order?”, “What are your timings?” — your team repeats the same answers again and again.
No handover
When a shift ends, the next person has no idea what was promised to the customer.
The solution
How Wappx helps
Open, pending, closed
Organise every conversation by status so nothing falls through the cracks.
AI that knows your business
Answers common questions in English, Arabic, Urdu or Roman Urdu, and hands over to a person when needed.
Notes and assignment
Pass a chat to a colleague with full context. Notes are only visible to your team.
Photos, voice and files
Receive photos of a damaged item or a voice note, and reply with a guide, video or PDF.
24-hour window guard
Wappx shows how long you have left to reply freely and switches to templates when the window closes.
Notifications
Agents are notified when a chat is assigned to them or when the AI hands a conversation over.
Workflow
How it works for Customer support
- 1
Customer writes
Any message to your number opens or updates a conversation in the shared inbox.
- 2
AI answers or hands over
Simple questions are answered instantly; complex ones are handed to your team.
- 3
Agent resolves
The assigned agent replies with text, files or voice, adding notes for colleagues.
- 4
Close and measure
Close the chat and track response times in Analytics.
Popular ways teams use it
- Order status and delivery questions
- Returns, exchanges and complaints
- Opening hours, location and FAQs
- After-sales and warranty support
- Appointment changes
- Customer feedback collection
0% markup on Meta fees
Meta bills your own WhatsApp Business account directly. You only pay your Wappx plan.
Questions
Frequently asked questions
Can the AI answer at night?
Yes. In auto mode the AI replies 24/7 within your monthly AI quota and pauses as soon as a person on your team replies.
What happens after 24 hours?
WhatsApp only allows free-form replies within 24 hours of the customer’s last message. After that you can re-open the conversation with an approved template.
Can customers send photos and voice notes?
Yes. Photos, videos, voice notes and documents are received and shown properly in the inbox.
Ready to sell more on WhatsApp?
Join businesses across the UAE answering faster, selling more and keeping every customer conversation in one place.