Refund & Cancellation Policy

1Free trial

The free trial costs nothing and needs no card. If you do not choose a plan, the trial simply ends — there is nothing to cancel.

2How billing works

Plans are paid in advance in AED for each billing period (monthly or yearly) through Ziina. Wappx does not renew or charge you automatically: each period is a separate payment that you make from Billing & plan.

3Cancelling

• To cancel, simply do not pay for the next period. Your plan stays active until the end of the period you already paid for.
• After that the workspace becomes past due and, after the grace period, expired: sign-in still works so you can export data, but paid features stop.
• To close your workspace completely, the account owner can contact us at hello@getwappx.com or raise a ticket. Export your contacts and reports first.
• Downgrading to a smaller plan takes effect from your next billing period.

4When we give refunds

Subscription fees are non-refundable once a billing period has started, except in these cases:

• Duplicate or mistaken payment — for example paying twice for the same period: full refund of the extra payment.
• Plan not activated — you paid but the plan was not applied to your workspace because of an error on our side and we could not fix it within 3 business days: full refund.
• First paid month — if this is your first ever paid subscription and you ask within 7 days of payment: full refund of that first payment.
• Serious outage — if Wappx is unavailable for more than 72 consecutive hours because of a fault on our side: a pro-rata refund or credit for the affected days, at your choice.
• Where a refund is required by applicable UAE consumer protection law.

5What is not refundable

• Unused days after you stop using the service partway through a period.
• Periods where the account was suspended for breaching our Terms or Meta’s policies.
• Meta message fees — these are charged by Meta directly to your WhatsApp Business account; Wappx never receives them. Contact Meta about any message charges.
• Problems caused by Meta, such as template rejections, messaging limits or a blocked number.

6How to request a refund

1. Email hello@getwappx.com or raise a ticket within 30 days of the payment, from the email address of the account owner.
2. Include your workspace name, the payment date, amount and reference, and the reason.
3. We reply within 3 business days. Approved refunds are returned to the original payment method through Ziina, usually within 5–10 business days depending on your bank.

7Chargebacks

Please contact us before disputing a payment with your bank — most issues can be solved quickly. While a chargeback is open, the related workspace may be restricted.

8Contact

Wappx, Ajman Media City Free Zone, Ajman, United Arab Emirates
Email: hello@getwappx.com · WhatsApp: 055 729 6008