- Open AI assistant.
- Choose a mode: Off, Suggest (agents click AI suggestion for a draft) or Auto-reply (replies instantly to unassigned chats and hands over when it cannot answer).
- Write your business information: products and prices, opening hours, locations, delivery and return policies. The AI never answers beyond this.
- Use Try it to test questions before you switch on auto-reply.
The AI replies in the customer’s language — English, Arabic, Urdu or Roman Urdu. It pauses on a chat as soon as a person on your team replies, and resumes when the chat is closed. AI replies count towards your plan’s monthly AI limit.
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