Set up WhatsApp bookings

With the Booking System, customers book appointments by chatting on WhatsApp: they write book, pick a service, a day and a free time, and get an instant confirmation with a booking code.

1 The red numbers in each screenshot match the numbered steps below it. Click a screenshot to open it full size.

1. Click Bookings in the Add-ons section of the left menu.
2. Click Activate booking system and pay. (Only the Client Admin sees this at first.)

Booking settings

1. Open Settings & services and tick Customers can book in WhatsApp chat.
2. Booking words: when a customer writes one of these (book, booking, appointment, reserve, حجز, بکنگ…), the booking assistant replies.
3. Opening hours: tick the days you work and set the times. Add a second time range for a break (e.g. 10:00–13:00 and 16:00–22:00).
4. Start times every — e.g. every 30 minutes.
5. Bookings at the same time — how many customers you can serve at once (e.g. number of staff or chairs).
6. Tick I approve each WhatsApp booking myself if you want to confirm bookings first; otherwise they are confirmed instantly.
7. Click Save changes.

You can also set the earliest booking time, how far ahead people can book, your time zone, and the first and confirmation messages. Next: add your services.