All conversations with your customers appear in Inbox.
- Filters: All / Mine / Unassigned, and Open / Pending / Closed. Use search to find a name, number or message.
- Assign a chat to yourself or a colleague from the drop-down at the top. The person is notified.
- Internal notes are only visible to your team — perfect for hand-overs.
- Status: mark chats Pending while you wait for something, and Closed when done.
- Ctrl + Enter sends your reply.
The 24-hour window
WhatsApp lets you send free-form replies only within 24 hours of the customer’s last message. Wappx shows the time left at the top of the chat. When the window closes, use Send a template to re-open the conversation; internal notes always work.
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