- Click 📎 to attach a photo (JPG/PNG, up to 5 MB), video (MP4, up to 16 MB), audio (up to 16 MB) or a document such as PDF, Word or Excel (up to 25 MB). You can add a caption.
- Click 🎤 to record a voice note. Your browser asks for microphone permission the first time. The customer receives it as a normal WhatsApp voice message.
- Media your customers send — photos, videos, voice notes, stickers and files — is shown in the chat with players and download buttons.
💡 Media can only be sent inside the 24-hour window. Outside it, send a template with an image or document header.
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