Set up your WhatsApp Store

The WhatsApp Store lets customers browse your products, add them to a cart, choose delivery and pay — without leaving WhatsApp. Set it up in this order:

1. Store settings (this page)
2. Categories and products
3. Delivery areas and payments
4. Optional: connect your Meta catalog

Store settings

1 The red numbers in each screenshot match the numbered steps below it. Click a screenshot to open it full size.

1. Open WhatsApp Store → Settings and tick Store is on.
2. Type your store name, shown at the top of the store in WhatsApp.
3. Words that open the store: when a customer writes one of these (e.g. shop, order, menu, price, Arabic or Urdu words), the store opens. Separate with commas.
4. With your Meta catalog (WhatsApp’s own shop): Multi-product list (recommended — up to 30 products in category sections, with WhatsApp’s own cart), Product carousel or Full catalog button. Needs a connected catalog.
5. Without a catalog (chat messages): Photo grid (2 per row, like a shop), Swipe cards or Simple list.
6. Checkout: One-page checkout (recommended) shows one WhatsApp form — name, area, address, payment, note — and the customer taps Place order. Step by step asks each question in chat.
7. Click Save changes.

Next: see what your customers see.