Help center

How can we help?

Step-by-step guides for connecting WhatsApp, using the inbox, templates, campaigns, AI and billing.

Getting started Connect WhatsApp Inbox & chats Templates Campaigns Contacts AI assistant Account & billing

Getting started

Create your Wappx accountSign up, confirm your email and set up your workspace in a few minutes. Invite your team and set rolesGive every teammate their own login with the right permissions.

Connect WhatsApp

Connect your WhatsApp Business numberLink your number through the official Meta Cloud API in about 15 minutes. Set up the webhookReceive customer messages and delivery ticks in Wappx.

Inbox & chats

Use the shared inboxAssign chats, add notes, change status and reply inside the 24-hour window. Send photos, videos, voice notes and filesAttach media to replies and record voice notes in the browser.

Templates

Create a message templateWrite templates that Meta approves the first time.

Campaigns

Send a campaign (broadcast)Send an approved template to many contacts at once. Read your campaign reportUnderstand sent, delivered, read, replied and failed.

Contacts

Import contacts from a CSV fileBring your customer list into Wappx, with tags and consent. Opt-in, opt-out and consentStay compliant with WhatsApp rules and protect your number.

AI assistant

Set up the AI assistantLet AI suggest or send replies in four languages.

Account & billing

Plans, payments and Meta feesHow you pay for Wappx and for WhatsApp messages. Keep your account secureTwo-step verification, sessions and audit log.

Still need help?

Our team is here for you

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Raise a ticket

Confirm your email, describe the problem and follow our replies in one place.

Get help 💬

WhatsApp support

Quick questions and urgent issues — message our support team on WhatsApp.

055 729 6008 ✉️

Email us

For partnerships, billing documents and anything else.

hello@getwappx.com

How can we help?

🚀 Getting started

🔗 Connect WhatsApp

💬 Inbox & chats

📋 Templates

📣 Campaigns

👥 Contacts

✨ AI assistant

⚙️ Account & billing